@ MICROSOFT BANGALORE - FRESHERS - SQL SERVER - C++

Job Description: This person will be responsible for delivering SQL Server support for all Microsoft customers. Their primary focus will be ensuring that all Microsoft customers are very satisfied with the effectiveness and efficiency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.
Roles and Responsibilities:Communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft SQL Server software.Analyze problems and develop solutions to meet customer needs; may involve writing code.Participate in daily triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Skills/Knowledge:

• Strong knowledge of Microsoft SQL Server and Windows 2000 Server and
• Windows 2000 Professional
• Programming experience in Visual C++
• Strong knowledge of personal computer architecture and network architecture.
• Excellent demonstrated customer service skills
• Good Communication Skills Spoken and written English (including technical writing).
• Works well in a team environment
• Effective learning skills Preferred.
• MCP Certified in at least one of the Windows Server Operating Systems
• MCP Certified in at least one of the SQL Server 2000 exams
• Microsoft Certified Systems Engineer and/or
• Microsoft Certified Database Administrator certification
• Similar Certifications in other high end RDBMS product.
• ExperienceStrong Relational Database Management Systems experience
• Strong problem solving background.

Preferred:Product support experience desiredCustomer service experience desired.
Education:The ideal candidate will have a four-year degree in C.S. or Masters Degree in C.S., or the equivalent in work experience combined with some product support experience is preferred.
Experience: 0 - 5 years
Education: B.E/B.Tech, M.E/M.Tech/MS
Job Location: Bangalore
Apply: Click here to apply Online Through Microsoft Site