Company Profile:
Talisma (www.talisma.com) is a global provider of Multi-channel CRM & Customer Interaction Management (CIM) solutions that enable sales, service, marketing, and contact center organizations to deliver exceptional customer service.
Talisma's solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase.
Talisma's headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific. Talisma has over 700 customers in 34 countries throughout North America, Europe, and Asia-Pacific. Talisma customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality, travel, legal, manufacturing, media, retail, service and support, transportation, utilities, and others. Talisma's global customers include Aetna, AOL, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, Siemens, Sony, Sprint, TDK, T-Mobile, and the US Department of State.
Designation: Product Support Engineer
Experience: 0- 1 Year
Job Description:
Responsible for meeting the SLA for all interactions.
Responsible for Day-to-day functioning of team
oProvide Level 1 support
oHandling support interactions on Phone/Email/Chat
oKnowledge Base creation
oHandling Support during implementation
Knowledge of managing/conducting support interactions on Phone/Email/Chat
Report, issues with the product found during test or through feedback form Customer
Obtain regular feedback from Customer regarding quality of service and areas for improvement
Qualification:
Relevant Educational background (IT/IS/Comp Sc) with preferably 0- 1 year experience in Technical, Product or Customer Support for a software company.
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