Job Title : Technical Support Officer (Only Technical Candidates) and Senior Technical Officer.
Work Location : India- Mumbai (Malad).
Work Location : India- Mumbai (Malad).
Educational Qualification : 10+2 years of formal education. This candidate should not be in regular college or perusing any form of correspondence-education. He should also have 2 years of relevant work experience after completing his/her 12th std.
Graduates from any stream are welcome (Fresher's).
BE first class will only be considered if the candidate has 1-2 years of work experience.(new).
10+3 years of Diploma is also Welcome (from any Polytechnic Institute). He should also have 2 years of relevant work experience.
Graduates from any stream are welcome (Fresher's).
BE first class will only be considered if the candidate has 1-2 years of work experience.(new).
10+3 years of Diploma is also Welcome (from any Polytechnic Institute). He should also have 2 years of relevant work experience.
T.Y Appeared candidates (Awaiting Results)[Freshers)
Roles & Responsibilities :
PREREQUISITES: Meets education requirements or has equivalent work
experience. Demonstrates strong communication skills.
Essential Functions: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the
Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Hiring Constraints/ Required Skills :
* Strong written and verbal English communication skills
* Working knowledge of desktop PC and peripheral devices.
* Proven understanding of network protocols, hardware and Network
Roles & Responsibilities :
PREREQUISITES: Meets education requirements or has equivalent work
experience. Demonstrates strong communication skills.
Essential Functions: Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the
Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Hiring Constraints/ Required Skills :
* Strong written and verbal English communication skills
* Working knowledge of desktop PC and peripheral devices.
* Proven understanding of network protocols, hardware and Network
E-Mail Systems. (Exchange & Outlook)
* Proven understanding of Windows OS (XP/2000/ NT) in a network environment
* Proven knowledge in Word Processing, Spreadsheet and Database Software packages
* Customer support experience required
* Flexibility in work schedule and processes
* Professional customer service skills and a positive attitude required
* Possess analytical problem solving skills
* Good time management skills
* Ability to handle difficult or irate customers
* Ability to respond to and resolve customer inquiries
* Ability to listen effectively
* Ability to follow procedural guidelines to respond to and/or research customer questions
* Ability to work in a team environment
* Ability to diagnose and resolve customer problems via the telephone
* Ability to multitask and adapt to constantly changing environment.
Salary Range :
Candidates with 0-5 months exp. Will get 1.8 Lakhs. So on..
New Sal (Annual CTC)
0-5 Months 1,80,000
6-11 Months 2,00,000
12-16 Months 2,30,000
18 Months & Above 2,50,000
Only International BPO Inbound Experience is considered.
Other Benefits :
* 24 hours Drop Facility till your Door step
* Home Pick up between 8.00pm to 8.00am .
* Malad Station Pick up between 8.00am to 8.00pm.
To Apply rush in your resumes to razakhan_in@yahoo.com, in the subject line do not forget to mention "From freshjobs4everyone"
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