| Citigroup Global Services(formerly E-serve International) is the Global Processing Center for Citigroup entities across the globe. Driven by state-of-the-art infrastructure, a quality and control environment, a solid workforce, we strive to bring the best IT-enabled solutions to our clients. As a Global Processing Center and a member of Citigroup based out of India, we, at Citigroup Global Services are known across the Citigroup universe for our instant delivery mechanisms, quality of service and most importantly, our people. We have serviced Citigroup in India since 1992 and globally since 1999. We specialize in providing our clients with all the benefits of outsourcing while effectively managing and mitigating risks associated with off shoring. |
Designation:
Phone Banking
Job Description:
About Phone Banking Dept:
We are the Corporate Service Division i.e. the Investigations Service Desk for all Corporate customers.
The customers avail of Products or rather utilise the service facilities from the Bank for products such as
Cash Management,
Trade,
Account Services,
Mutual Funds,
Funds Transfer,
FI Relations,
Forex,
Clearing.
These customers call up CitiService (Phone Banking and Investigations) for any post transactional queries relating to any of these products.
They can be related to Processing detail, status inquiries, Taxation related refunds done or write offs taken for customers, interpostings etc. We also recommend rectification journal entries in the customer account.
Online team:
The candidate shall have to take Corporate customer calls (anywhere between 40-80),
handle email queries coming to a common drop,
addrress quick kill queries (like account balance certificate, account statements etc).
The agent has to be confident, dynamic, have the ability to multitask, articulate and convincing.
He/She shall have to access all the banking systems relevant to the query.
He/she; to be noted, is a direct customer interface.
Job Description:
- For this profiles, the agent shall be trained extensively on Products and Systems - not on accounting concepts though.
- Customer window is 8 to 8 with shifts operating within the same.
- It is a day shift job but the candidate should be willing to work staggered hours.
- Work experience preferred and ideal if he/she carries an accounting background.
- Candidate should have the right and positive attitude.
-He/ She should have the ability to handle volumes.
- No leaves, other than on urgent medical grounds during the probation period of first 6 month from the date of joining.
- There is no Consumer level interaction. Therefore there is no cross selling, tele marketing, incentive based earning, collections or any Consumer banking Products involved.
Desired Profile:
Candidate Profile:
Bachelors degree in commerce, Management or equivalent experience
6 month to 4 years experience in similar profile(Phone Banking)
Should have good customer service and communication skills.
Experience in Banking or Financial Industry preferred.
Should have strong analytical skills.
. Candidate should be from Mumbai only
. MBA, MMS & CA need not apply.
Salary Package: CTC of INR 1.5 lakh to 4 Lakh
Pls note that designations/ positions offered with whatever weightage are based on relevant work experience.
The candidates matching the above criteria can walk-in for interview at the below mentioned address with an updated copy of CV from Monday to Friday between 10am-2pm.
also give refrence of this mail or bring print out if possible
Contact Person:
Mr. Bashir Ansari/ Ms. Babitha George/ Ms. Tahmeena Khan
Place of Interview:
2nd Floor,
Infinity Towers
Behind Toyota Showroom
Mindspace
Malad(W)
Mumbai-63
Contact no:
Bashir:+91 22 6640 8373
Experience: 0 - 4 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: Banking, Insurance
Education: UG - Any Graduate - Any Specialization
PG - Post Graduation Not Required
Location: Mumbai
Keyword: Phone Banking
Contact: Mr Bashir Ansari
Citigroup Global Services Ltd
Infinity Towers,2nd floor
Mind Space, Link Road
Malad (W)
Mumbai - Maharashtra ,IND 400064
Telephone: 91-022-66408373
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